Your appointments are very important to the Pure Perfection team and we do everything possible to make the process easy for you to select a time and therapist that suits.
Sometimes other clients want the same time/therapist and so request to be put on a waiting list. If you forget or cancel your appointment without giving enough notice, we miss the opportunity to offer that appointment time to those clients.
For this reason, we respectfully ask that if you are unable to attend your appointment you contact us ASAP and at least 48 hours in advance.
When you book an appointment with us, we will ask you for a 50% booking deposit. This deposit will be used as part payment towards your service and is fully refundable provided we receive at least 48 hours’ notice if there is a need to cancel the appointment.
If we don’t receive 48 hours’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable unless there are extenuating circumstances in which case, we will be sympathetic.
All returning clients who have previously failed to attend an appointment will be asked to pre-pay the full amount of their next appointment.
Thank you for your understanding.